Wondershare: dvd wont burn
A Wondershare customer review by GetHuman user GetHuman-jbegat from December 7th, 2017
Background on GetHuman-jbegat's case
GetHuman: GetHuman-jbegat - can you tell our other Wondershare customers when your case took place?
GetHuman-jbegat: Yup. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Wondershare, and if so, how?
GetHuman: And which of these common Wondershare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jbegat a list of common Wondershare problems)
GetHuman-jbegat: "None of those really matches why I wanted to contact Wondershare that day." was why I was trying to contact.
GetHuman-jbegat's review of Wondershare customer service
GetHuman: So how would you sum up your experience for GetHuman's Wondershare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jbegat: dvd wont burn
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-jbegat: I paid my * dollars for tech help and disappointed that I did not get help
GetHuman: Let's quantify your experience contacting Wondershare. On a scale of 1 to 5, how easy is it go get help on a Wondershare problem?
GetHuman-jbegat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jbegat: I'd give them a five out of five on communication.
GetHuman: And what about Wondershare's ability to quickly and effectively address your problem?
GetHuman-jbegat: For that I would say five out of five.
GetHuman: And finally- any advice for other Wondershare customers?
GetHuman-jbegat: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wondershare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jbegat taken from his Wondershare customer service problem that occurred on December 2nd, 2017.
Wondershare
2.60 of 5 stars | 46 reviews
GetHuman-jbegat's Wondershare Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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