Wordperfect: I purchase the x* product for a lot of money an...
A Wordperfect customer review by GetHuman user ~Steve from November 26th, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other Wordperfect customers when your case took place?
~Steve: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Wordperfect, and if so, how?
GetHuman: And which of these common Wordperfect customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common Wordperfect problems)
~Steve: "Complaint" was why I was trying to call.
~Steve's review of Wordperfect customer service
GetHuman: So how would you sum up your experience for GetHuman's Wordperfect customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: I purchase the x* product for a lot of money and then they didn't even send me the proper way (codes) to run it. What a joke, you would think someone who is so proud of the system they sell you could get their own one right. Then I waited ** min. to speak with them only to get a recording they weren't availble and hung up. This is the worst service I have ever seen. Justo horrible
GetHuman: Let's quantify your experience contacting Wordperfect. On a scale of 1 to 5, how easy is it go get help on a Wordperfect problem?
~Steve: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a one out of five on communication.
GetHuman: And what about Wordperfect's ability to quickly and effectively address your problem?
~Steve: For that I would say two out of five.
GetHuman: And finally- any advice for other Wordperfect customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for Wordperfect to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his Wordperfect customer service problem that occurred on November 20th, 2017.