Wordperfect: No one ever answered and I finally hung up. I h...
A Wordperfect customer review by GetHuman user ~Mary Blye from November 20th, 2017
Background on ~Mary Blye's case
GetHuman: ~Mary Blye - can you tell our other Wordperfect customers when your case took place?
~Mary Blye: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Wordperfect, and if so, how?
GetHuman: And which of these common Wordperfect customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Blye a list of common Wordperfect problems)
~Mary Blye: "Technical support" was why I was trying to call.
~Mary Blye's review of Wordperfect customer service
GetHuman: So how would you sum up your experience for GetHuman's Wordperfect customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Blye: No one ever answered and I finally hung up. I have used WP for ** years and own at least * versions. I wanted an update.
GetHuman: Let's quantify your experience contacting Wordperfect. On a scale of 1 to 5, how easy is it go get help on a Wordperfect problem?
~Mary Blye: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Blye: I'd give them a one out of five on communication.
GetHuman: And what about Wordperfect's ability to quickly and effectively address your problem?
~Mary Blye: For that I would say four out of five.
GetHuman: And finally- any advice for other Wordperfect customers?
~Mary Blye: Call them early in the day or late. Don't forget any personal or account information you might need for Wordperfect to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Blye taken from his Wordperfect customer service problem that occurred on November 18th, 2017.