World Financial Network National Bank: Credit report still reflects fees of a charge-o...

A World Financial Network National Bank customer review by GetHuman user GetHuman-msanne_ from December 7th, 2017

Background on GetHuman-msanne_'s case

GetHuman: GetHuman-msanne_ - can you tell our other World Financial Network National Bank customers when your case took place?
GetHuman-msanne_: Yes I can. It was late at night, on December 2nd.
GetHuman: Did you reach out to World Financial Network National Bank, and if so, how?
GetHuman-msanne_: I used the 800-675-5685 number I found for on the GetHuman World Financial Network National Bank customer phone number page I was on: World Financial Network National Bank Customer Service Phone Number
GetHuman: And which of these common World Financial Network National Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-msanne_ a list of common World Financial Network National Bank problems)
GetHuman-msanne_: "Question" was why I was trying to call.

GetHuman-msanne_'s review of World Financial Network National Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's World Financial Network National Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-msanne_: Credit report still reflects fees of a charge-off, never mind the usury rates.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-msanne_: I had a Lane Bryant charge card that is not on my credit report at either Exifax or TransUnion, which you provided credit for. I am seeing a charge dating from you in ** that is past the limit for collections. It is now being pursued by Portfolio Recovery. I submit that this is another attempt on your behalf to collect. Please inform said Portfolio Recovery to remove this at once and provide me with the information that you have. I will be informing all concerned as to the updates at this site and at BBB (like that matters to this -or most-banks), along with any other place I find in my tiny, poor corner of the world, just because it's at that point. $*** is all I owe in the world and you guys are making me that crazy and pissed off.
GetHuman: Let's quantify your experience contacting World Financial Network National Bank. On a scale of 1 to 5, how easy is it go get help on a World Financial Network National Bank problem?
GetHuman-msanne_: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-msanne_: I'd give them a one out of five on communication.
GetHuman: And what about World Financial Network National Bank's ability to quickly and effectively address your problem?
GetHuman-msanne_: For that I would say one out of five.
GetHuman: And finally- any advice for other World Financial Network National Bank customers?
GetHuman-msanne_: Call them early in the day or late. Don't forget any personal or account information you might need for World Financial Network National Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-msanne_ taken from his World Financial Network National Bank customer service problem that occurred on December 2nd, 2017.

World Financial Network National Bank

1.00 of 5 stars | 13 reviews

GetHuman-msanne_'s World Financial Network National Bank Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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