X: First, Twitter directs to a operator which spea...
A X customer review by GetHuman user ~panicpack121 from November 16th, 2017
Background on ~panicpack121's case
GetHuman: ~panicpack121 - can you tell our other X customers when your case took place?
~panicpack121: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~panicpack121 a list of common X problems)
~panicpack121: "Lower my bill" was why I was trying to call.
~panicpack121's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~panicpack121: First, Twitter directs to a operator which speaks of combinations that you have to answer or else you can't talk to them... Secondly, I wanted to talk Twitter, Inc., not to a ******* computer generated ******** about my account being hacked. Why did have I have to waste five minutes of life trying to find this phone number. Which was useless as a result of typing on Google, and everytime it was a fake number. You know Twitter has terrible service when they don't you to know their own number, personally. Twitter, you are good to me still online, but the customer service is terrible. I love the online portion as I aforementioned* however, you're bullshitting me with this.. Today isn't my day.
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~panicpack121: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~panicpack121: I'd give them a five out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~panicpack121: For that I would say four out of five.
GetHuman: And finally- any advice for other X customers?
~panicpack121: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~panicpack121 taken from his X customer service problem that occurred on November 11th, 2017.