X: i moved, disconnecting my ISP*phone numbers. th...
A X customer review by GetHuman user ~list_sell_write from November 21st, 2017
Background on ~list_sell_write's case
GetHuman: ~list_sell_write - can you tell our other X customers when your case took place?
~list_sell_write: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~list_sell_write a list of common X problems)
~list_sell_write: "Hacked account" was why I was trying to call.
~list_sell_write's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~list_sell_write: i moved, disconnecting my ISP*phone numbers. therefore, do not have access to email addy i signed up with (for *, not one, twitter usernames for business and personal). i cannot access EITHER ONE of these twitter user accounts because i do not remember the passwords. since i do not have access to email addies used to join, i cannot retrieve the passwords! why not include security questions when joining in order to answer THEM rather than jumping through hoop after hoop to get such information. i have not been able to post on twitter for over a YEAR. yes, i DID WRITE EMAIL to twitter, but nobody bothered to answer my question. if twitter wants advertiser income, how come it is so bad when it comes to helping the potential customers of such products*blogs*etc.? NOTE: I'VE CEO'D, OWNED, OPERATED a HIGHLY customer service company for over ** years. if not for personalized SERVICE to my clients, then i'd never have received referrals (word of mouth is the best advertising) or repeat bu
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~list_sell_write: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~list_sell_write: I'd give them a three out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~list_sell_write: For that I would say one out of five.
GetHuman: And finally- any advice for other X customers?
~list_sell_write: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~list_sell_write taken from his X customer service problem that occurred on November 19th, 2017.