Xbox: Accused me of being a terrorist when im a marin...

A Xbox customer review by GetHuman user ~anonymous from November 25th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Xbox customers when your case took place?
~anonymous: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Xbox, and if so, how?
~anonymous: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
Shows ~anonymous a list of common Xbox problems
~anonymous: "Returns" was why I was trying to call.

~anonymous's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Accused me of being a terrorist when im a marine,didnt know anything about the company they work for, took me in circles for about **.* hours in total. Agents are very rude and most of them barely speak english so you have to repeat yourself over and over again for something that cost you five hundred dollars plus internet plus sixty dollar games plus fifty dollar remotes and a seventy dollar headset, for a total of $**** for a product that doesnt work half the time
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Xbox customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Xbox customer service problem that occurred on November 16th, 2017.

Xbox

3.11 of 5 stars | 433 reviews
Xbox ReviewsXbox's Phone NumberAll Xbox contact infoGeneral Xbox customer service info
~anonymous's Xbox Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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