Xbox: After ** mins, I hung up since the wait time wa...
A Xbox customer review by GetHuman user ~pretty pissed from October 28th, 2017
Background on ~pretty pissed's case
GetHuman: ~pretty pissed - can you tell our other Xbox customers when your case took place?
~pretty pissed: Yes I can. It was middle of the night, on October 19th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~pretty pissed a list of common Xbox problems)
~pretty pissed: "Streaming or Download Trouble" was why I was trying to call.
~pretty pissed's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pretty pissed: After ** mins, I hung up since the wait time was unacceptable. I am never buying an XBox product again
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~pretty pissed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pretty pissed: I'd give them a three out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~pretty pissed: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
~pretty pissed: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pretty pissed taken from his Xbox customer service problem that occurred on October 19th, 2017.