I'm a Xbox live silver member and recently I tr...
A Xbox customer review by GetHuman user ~blue from November 19th, 2017
Background on ~blue's case
GetHuman: ~blue - can you tell our other Xbox customers when your case took place?
~blue: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~blue a list of common Xbox problems)
~blue: "Hacked account" was why I was trying to call.
~blue's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blue: I'm a Xbox live silver member and recently I tried to access one of my accounts and I was asked to login in with the email associated with it. Unfortunately a message appeared stating that the email or password was incorrect. So I went to that email and did a "Forgot Password'' sequence and It said it did not EXIST. So I went to the support on the website and the error code given to me did not help at all. The Gmail does not exist and for this unnecessary security check I'm locked out. Why the F do I need a security check if I own my own freaking Xbox. Its my freaking Xbox , no security is needed ! This is very dumb with all the updates this year. I really need this account . This makes me think of Microsoft in a bad way. I am very concerned in the Xbox live services. Many complaints have been sent but people say they have no reply. I don't need to secure my Xbox live account ! I think I'm going to get this PS* Because Microsoft is turning into a Garbage can ... Full of trash that nee
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~blue: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blue: I'd give them a one out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~blue: For that I would say four out of five.
GetHuman: And finally- any advice for other Xbox customers?
~blue: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blue taken from his Xbox customer service problem that occurred on November 14th, 2017.