Xbox: Bad customer service, purchased framily pack Go...
A Xbox customer review by GetHuman user ~Gold family pack from November 2nd, 2017
Background on ~Gold family pack's case
GetHuman: ~Gold family pack - can you tell our other Xbox customers when your case took place?
~Gold family pack: Yes I can. It was evening, on October 27th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Gold family pack a list of common Xbox problems)
~Gold family pack: "Warranty claim" was why I was trying to call.
~Gold family pack's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gold family pack: Bad customer service, purchased framily pack Gold and can only add * family only. They did not help me and had to wait **days to get bad respond
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Gold family pack: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gold family pack: I'd give them a two out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Gold family pack: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Gold family pack: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gold family pack taken from his Xbox customer service problem that occurred on October 27th, 2017.