Xbox: David the "supervisor" who sounds like he is ab...

A Xbox customer review by GetHuman user ~Quinby 67 from November 24th, 2017

Background on ~Quinby 67's case

GetHuman: ~Quinby 67 - can you tell our other Xbox customers when your case took place?
~Quinby 67: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Xbox, and if so, how?
~Quinby 67: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Quinby 67 a list of common Xbox problems)
~Quinby 67: "Cancel Account" was why I was trying to call.

~Quinby 67's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Quinby 67: David the "supervisor" who sounds like he is about ** years old was unwilling to help at all, because my xbox is lost and has been for over a week , not there or at fed ex. And won't do anything about unless it's gone for over ** days which is ridiculous ! David was rude and hung up on me and unwilling to even help! Maybe they should hire somebody with a little more capable with problem solving!
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Quinby 67: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Quinby 67: I'd give them a three out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Quinby 67: For that I would say two out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Quinby 67: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Quinby 67 taken from his Xbox customer service problem that occurred on November 23rd, 2017.


3.11 of 5 stars | 433 reviews

~Quinby 67's Xbox Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!