Xbox: Requested a call back * times, disconnected twi...
A Xbox customer review by GetHuman user ~anonymous from November 25th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Xbox customers when your case took place?
~anonymous: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Xbox problems)
~anonymous: "Hacked account" was why I was trying to call.
~anonymous's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Requested a call back * times, disconnected twice. the *rd time I was on eternal hold, so I bailed with STILL no resolution to my problem. Billing department is who returned my call all * times, guess they were the only ones not busy!!! One billing lady hung up on me because I call the xbox * and "Awesome" (insert sarcasm) gaming computer. She didn't like my tone and disconnected me.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Xbox customer service problem that occurred on November 17th, 2017.