Xbox: Great service,actually had to be switched to an...
A Xbox customer review by GetHuman user ~Big Mike from November 18th, 2017
Background on ~Big Mike's case
GetHuman: ~Big Mike - can you tell our other Xbox customers when your case took place?
~Big Mike: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Big Mike a list of common Xbox problems)
~Big Mike: "Hacked account" was why I was trying to call.
~Big Mike's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Mike: Great service,actually had to be switched to another department, still only took * min. To take both calls.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Big Mike: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Mike: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Big Mike: For that I would say three out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Big Mike: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Mike taken from his Xbox customer service problem that occurred on November 13th, 2017.