Had a problem with my XBox Music pass billing...
A Xbox customer review by GetHuman user ~blegs38552 from November 21st, 2017
Background on ~blegs38552's case
GetHuman: ~blegs38552 - can you tell our other Xbox customers when your case took place?
~blegs38552: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~blegs38552 a list of common Xbox problems)
~blegs38552: "Hacked account" was why I was trying to call.
~blegs38552's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blegs38552: Had a problem with my XBox Music pass billing. After a few menu prompts, I got Frankie on the line. He promptly took ownership of the problem, tried several different approaches, and finally ended up cancelling my subscription so that I could subscribe again and designate a valid credit card (it was trying to charge a Microsoft points account that had an insufficient balance). Couldn't have asked for better service.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~blegs38552: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blegs38552: I'd give them a three out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~blegs38552: For that I would say four out of five.
GetHuman: And finally- any advice for other Xbox customers?
~blegs38552: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blegs38552 taken from his Xbox customer service problem that occurred on November 15th, 2017.