Xbox: He acted like he couldn't hear me when i could...

A Xbox customer review by GetHuman user ~Lebrons Edge Up from November 21st, 2017

Background on ~Lebrons Edge Up's case

GetHuman: ~Lebrons Edge Up - can you tell our other Xbox customers when your case took place?
~Lebrons Edge Up: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Xbox, and if so, how?
~Lebrons Edge Up: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Lebrons Edge Up a list of common Xbox problems)
~Lebrons Edge Up: "Refund" was why I was trying to call.

~Lebrons Edge Up's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lebrons Edge Up: He acted like he couldn't hear me when i could hear my self threw his phone and hung up i will most likely not go with Xbox any more do to how the service is
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Lebrons Edge Up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lebrons Edge Up: I'd give them a three out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Lebrons Edge Up: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Lebrons Edge Up: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lebrons Edge Up taken from his Xbox customer service problem that occurred on November 18th, 2017.


3.11 of 5 stars | 433 reviews

~Lebrons Edge Up's Xbox Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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