Xbox: I've called twice so far and waited more than a...
A Xbox customer review by GetHuman user ~MicrosoftFullOfExcusesAndNoRes from November 20th, 2017
Background on ~MicrosoftFullOfExcusesAndNoRes's case
GetHuman: ~MicrosoftFullOfExcusesAndNoRes - can you tell our other Xbox customers when your case took place?
~MicrosoftFullOfExcusesAndNoRes: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~MicrosoftFullOfExcusesAndNoRes a list of common Xbox problems)
~MicrosoftFullOfExcusesAndNoRes: "Recover Account" was why I was trying to call.
~MicrosoftFullOfExcusesAndNoRes's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MicrosoftFullOfExcusesAndNoRes: I've called twice so far and waited more than an hour for each call back. First call back was disconnected during conversation and on second call back their computer wasn't working so they couldn't help me at all and told me I had to call back and wait again. I am still waiting for my third call back and interested to find out what their excuse will be this time.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~MicrosoftFullOfExcusesAndNoRes: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MicrosoftFullOfExcusesAndNoRes: I'd give them a four out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~MicrosoftFullOfExcusesAndNoRes: For that I would say one out of five.
GetHuman: And finally- any advice for other Xbox customers?
~MicrosoftFullOfExcusesAndNoRes: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MicrosoftFullOfExcusesAndNoRes taken from his Xbox customer service problem that occurred on November 18th, 2017.