Xbox: Marcus helped me. Seemed like he didn't follow...
A Xbox customer review by GetHuman user GetHuman-48426 from November 16th, 2017
Background on GetHuman-48426's case
GetHuman: GetHuman-48426 - can you tell our other Xbox customers when your case took place?
GetHuman-48426: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman-48426: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-48426 a list of common Xbox problems
GetHuman-48426: "Returns" was why I was trying to call.
GetHuman-48426's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48426: Marcus helped me. Seemed like he didn't follow a scripted and we got straight to the problem even with a couple of off topic laughs. He also ended up helping me with my out of date android phone haha!
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
GetHuman-48426: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48426: I'd give them a one out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
GetHuman-48426: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
GetHuman-48426: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48426 taken from his Xbox customer service problem that occurred on November 11th, 2017.
3.11 of 5 stars | 433 reviewsXbox ReviewsXbox's Phone NumberAll Xbox contact infoGeneral Xbox customer service info
GetHuman-48426's Xbox Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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