Xbox: Still waiting. Very disgruntled. Have had accou...

A Xbox customer review by GetHuman user ~Demon abear from November 26th, 2017

Background on ~Demon abear's case

GetHuman: ~Demon abear - can you tell our other Xbox customers when your case took place?
~Demon abear: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Xbox, and if so, how?
~Demon abear: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Demon abear a list of common Xbox problems)
~Demon abear: "Report people" was why I was trying to call.

~Demon abear's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Demon abear: Still waiting. Very disgruntled. Have had account for almost ** years and every year it gets worse,the problem is an inability to get a person in the other side of the line
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Demon abear: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Demon abear: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Demon abear: For that I would say three out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Demon abear: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Demon abear taken from his Xbox customer service problem that occurred on November 21st, 2017.


3.11 of 5 stars | 433 reviews

~Demon abear's Xbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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