Xbox: They were supposed to send me a address never s...

A Xbox customer review by GetHuman user ~BUDDER GO1EM from November 22nd, 2017

Background on ~BUDDER GO1EM's case

GetHuman: ~BUDDER GO1EM - can you tell our other Xbox customers when your case took place?
~BUDDER GO1EM: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Xbox, and if so, how?
~BUDDER GO1EM: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~BUDDER GO1EM a list of common Xbox problems)
~BUDDER GO1EM: "Where to buy" was why I was trying to call.

~BUDDER GO1EM's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BUDDER GO1EM: They were supposed to send me a address never sent it or gave it to me warranty ran out so they basically screwed me over now I have to pay ** dollars
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~BUDDER GO1EM: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BUDDER GO1EM: I'd give them a one out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~BUDDER GO1EM: For that I would say four out of five.
GetHuman: And finally- any advice for other Xbox customers?
~BUDDER GO1EM: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BUDDER GO1EM taken from his Xbox customer service problem that occurred on November 17th, 2017.


3.11 of 5 stars | 433 reviews

~BUDDER GO1EM's Xbox Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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