Xbox: Surprisingly very helpful reimbursing me for my...
A Xbox customer review by GetHuman user ~Jonamo 22 from October 28th, 2017
Background on ~Jonamo 22's case
GetHuman: ~Jonamo 22 - can you tell our other Xbox customers when your case took place?
~Jonamo 22: Yeah. It was afternoon, on October 21st.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Jonamo 22 a list of common Xbox problems)
~Jonamo 22: "Where to buy" was why I was trying to call.
~Jonamo 22's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jonamo 22: Surprisingly very helpful reimbursing me for my Xbox LIVE while Xbox was being repaired. Sometimes hard to understand but very helpful nonetheless. *To get to speak to someone, I constantly said 'Representative' at every prompt.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~Jonamo 22: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jonamo 22: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~Jonamo 22: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
~Jonamo 22: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jonamo 22 taken from his Xbox customer service problem that occurred on October 21st, 2017.