Xbox: Cannot wait to cancel XBL and go to Playstation...

A Xbox customer review by GetHuman user ~B0ST0N STEVE from November 27th, 2017

Background on ~B0ST0N STEVE's case

GetHuman: ~B0ST0N STEVE - can you tell our other Xbox customers when your case took place?
~B0ST0N STEVE: Yes I can. It was late at night, on November 25th.
GetHuman: Did you reach out to Xbox, and if so, how?
~B0ST0N STEVE: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~B0ST0N STEVE a list of common Xbox problems)
~B0ST0N STEVE: "Returns" was why I was trying to call.

~B0ST0N STEVE's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B0ST0N STEVE: Cannot wait to cancel XBL and go to Playstation. This company obviously cannot handle their products or their security accurately. Sad.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~B0ST0N STEVE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B0ST0N STEVE: I'd give them a one out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~B0ST0N STEVE: For that I would say four out of five.
GetHuman: And finally- any advice for other Xbox customers?
~B0ST0N STEVE: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B0ST0N STEVE taken from his Xbox customer service problem that occurred on November 25th, 2017.


3.11 of 5 stars | 433 reviews

~B0ST0N STEVE's Xbox Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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