Xbox: Wont let me tell them i cant put my credit card...
A Xbox customer review by GetHuman user ~RedstoneGoddess from November 26th, 2017
Background on ~RedstoneGoddess's case
GetHuman: ~RedstoneGoddess - can you tell our other Xbox customers when your case took place?
~RedstoneGoddess: Yes I can. It was late at night, on November 21st.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~RedstoneGoddess a list of common Xbox problems)
~RedstoneGoddess: "Where to buy" was why I was trying to call.
~RedstoneGoddess's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RedstoneGoddess: Wont let me tell them i cant put my credit card because the expiration date is ***** and the highest is *****. They should have it were I can just type the numbers. It is making me so mad! Please fix it!How the fluff can I get live if I cant even put my credit card number in. Besides going to the store but I cant drive yet! Thats besides the point though I cant put my credit card number in because they need to update their experation date thing at least by maybe * years or make it wear you can just type it in!
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~RedstoneGoddess: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RedstoneGoddess: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~RedstoneGoddess: For that I would say two out of five.
GetHuman: And finally- any advice for other Xbox customers?
~RedstoneGoddess: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RedstoneGoddess taken from his Xbox customer service problem that occurred on November 21st, 2017.