Xbox: The website says they will call me back and the...
A Xbox customer review by GetHuman user ~angpow23 from November 20th, 2017
Background on ~angpow23's case
GetHuman: ~angpow23 - can you tell our other Xbox customers when your case took place?
~angpow23: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~angpow23 a list of common Xbox problems)
~angpow23: "Report an Issue" was why I was trying to call.
~angpow23's review of Xbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angpow23: The website says they will call me back and the wait will be ** minutes. They called me back ** minutes later and I am still on hold ... waiting with the phone locked to the side of my head ... waiting for over ** minutes now. This is ****. I hope they refund the xbox gift card that I purchased and cannot even utilize. If they paid me for my holding time, I bet I would never have to hold again. Oh ... now it just hung up on me. This is ****.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~angpow23: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angpow23: I'd give them a one out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~angpow23: For that I would say four out of five.
GetHuman: And finally- any advice for other Xbox customers?
~angpow23: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angpow23 taken from his Xbox customer service problem that occurred on November 13th, 2017.