Xbox: Very unprofessional !! Scripted customer servic...

A Xbox customer review by GetHuman user ~garth2141 from November 24th, 2017

Background on ~garth2141's case

GetHuman: ~garth2141 - can you tell our other Xbox customers when your case took place?
~garth2141: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Xbox, and if so, how?
~garth2141: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~garth2141 a list of common Xbox problems)
~garth2141: "Complaint" was why I was trying to call.

~garth2141's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~garth2141: Very unprofessional !! Scripted customer service answers !! Absolutely zero help! A definite reassurance Large Corporations DO NOT CARE !! XBox one A Total FLOP !!! DO NOT BUY YOUR INTERNET BILL WILL BE OUT OF THis World !! I'm sure Microsoft has shares in internet providers making them a ton of money downloading there slow installing games! MICROSOFT MAYBE YOU NEED TO UPDATE YOUR SERVERS ???????????????????????????
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~garth2141: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~garth2141: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~garth2141: For that I would say three out of five.
GetHuman: And finally- any advice for other Xbox customers?
~garth2141: Call them early in the day or late. Don't forget any personal or account information you might need for Xbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~garth2141 taken from his Xbox customer service problem that occurred on November 19th, 2017.

Xbox

3.11 of 5 stars | 433 reviews

~garth2141's Xbox Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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