Yahoo Abuse Dept: computer * browser not recognized - prevented f...
A Yahoo Abuse Dept customer review by GetHuman user GetHuman-knrhub from December 7th, 2017
Background on GetHuman-knrhub's case
GetHuman: GetHuman-knrhub - can you tell our other Yahoo Abuse Dept customers when your case took place?
GetHuman-knrhub: Yup. It was evening, on December 5th.
GetHuman: Did you reach out to Yahoo Abuse Dept, and if so, how?
GetHuman: And which of these common Yahoo Abuse Dept customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-knrhub a list of common Yahoo Abuse Dept problems)
GetHuman-knrhub: "None of those really matches why I wanted to contact Yahoo Abuse Dept that day." was why I was trying to contact.
GetHuman-knrhub's review of Yahoo Abuse Dept customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo Abuse Dept customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-knrhub: computer * browser not recognized - prevented from login until password was changed
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-knrhub: Each time I was prompted to enter the * letter identity confirmation code that was texted to me it didn't work. I was returned to the same login. Even after waiting for a count-down feature prior to executing the texted confirmation code, it would not recognize my computer and log me in.
GetHuman: Let's quantify your experience contacting Yahoo Abuse Dept. On a scale of 1 to 5, how easy is it go get help on a Yahoo Abuse Dept problem?
GetHuman-knrhub: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-knrhub: I'd give them a two out of five on communication.
GetHuman: And what about Yahoo Abuse Dept's ability to quickly and effectively address your problem?
GetHuman-knrhub: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo Abuse Dept customers?
GetHuman-knrhub: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo Abuse Dept to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-knrhub taken from his Yahoo Abuse Dept customer service problem that occurred on December 5th, 2017.
Yahoo Abuse Dept
1.00 of 5 stars | 10 reviews
GetHuman-knrhub's Yahoo Abuse Dept Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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