Automated message that says Yahoo has changed i...

A Yahoo customer review by GetHuman user ~Conserned user from November 25th, 2017

Background on ~Conserned user's case

GetHuman: ~Conserned user - can you tell our other Yahoo customers when your case took place?
~Conserned user: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~Conserned user: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Conserned user a list of common Yahoo problems)
~Conserned user: "Recover Account" was why I was trying to contact.

~Conserned user's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Conserned user: Automated message that says Yahoo has changed it's way of assisting customers please go to yahoo*help.com for assistance and follow the instructions there.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Conserned user: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Conserned user: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Conserned user: For that I would say four out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Conserned user: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Conserned user taken from his Yahoo customer service problem that occurred on November 19th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~Conserned user's Yahoo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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