Yahoo: Rude employees. I need help bad, but they could...

A Yahoo customer review by GetHuman user ~charlene mccranie from November 26th, 2017

Background on ~charlene mccranie's case

GetHuman: ~charlene mccranie - can you tell our other Yahoo customers when your case took place?
~charlene mccranie: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~charlene mccranie: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~charlene mccranie a list of common Yahoo problems)
~charlene mccranie: "Ads Account Issue" was why I was trying to contact.

~charlene mccranie's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charlene mccranie: Rude employees. I need help bad, but they could care less. Fire all of them and try to hire again. I called ** times to talk to a human being if thats what you want to call them.I cannot belive you people are still in business. If i can get to open my yahoo account to my e-mail contacts and my saved e-mails i can grant you i will say bye bye and tell everyone i know about how rude your employees are. char
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~charlene mccranie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charlene mccranie: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~charlene mccranie: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~charlene mccranie: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charlene mccranie taken from his Yahoo customer service problem that occurred on November 17th, 2017.


1.22 of 5 stars | 1292 reviews

~charlene mccranie's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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