Yahoo: I spent Ssunday on the phone waiting and never...

A Yahoo customer review by GetHuman user ~virginia cazort from November 20th, 2017

Background on ~virginia cazort's case

GetHuman: ~virginia cazort - can you tell our other Yahoo customers when your case took place?
~virginia cazort: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~virginia cazort: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~virginia cazort a list of common Yahoo problems)
~virginia cazort: "Edit listing" was why I was trying to contact.

~virginia cazort's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virginia cazort: I spent Ssunday on the phone waiting and never got an answer other than "we are experiencing high volume call" which you always get. YOU DO NOT WANT TO HELP OBVIOUSLY AND ARE A BUNDH OF TIMEWASTING LIARS AND i NEED HELP DESPERATELY AND YOU DO NOT PICK UP. i AM FURIOUS. mY CALL IS DEFINITELLY not IMPORTANT TO YOU. i HAVE BEEN HACKED AND AM AT DEFINITE RISK FOR IDENTITY THEFT BUT YOU CANNOT BE REACHED I hate yahoo
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~virginia cazort: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virginia cazort: I'd give them a two out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~virginia cazort: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~virginia cazort: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virginia cazort taken from his Yahoo customer service problem that occurred on November 15th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~virginia cazort's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!