Yahoo: I waited on the line for over *hrs never did ge...

A Yahoo customer review by GetHuman user ~Terri Triplett from November 21st, 2017

Background on ~Terri Triplett's case

GetHuman: ~Terri Triplett - can you tell our other Yahoo customers when your case took place?
~Terri Triplett: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~Terri Triplett: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Terri Triplett a list of common Yahoo problems)
~Terri Triplett: "Business Page" was why I was trying to contact.

~Terri Triplett's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terri Triplett: I waited on the line for over *hrs never did get a representative. I had to print off my intinerary for my flight and never did get it printed yet. Not happy with Yahoo and will be cancelling my account.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Terri Triplett: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terri Triplett: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Terri Triplett: For that I would say two out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Terri Triplett: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terri Triplett taken from his Yahoo customer service problem that occurred on November 18th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~Terri Triplett's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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