Thank you for contacting Yahoo Mail.*Yahoo may...
A Yahoo customer review by GetHuman user ~disgruntled former Yahoo user from November 24th, 2017
Background on ~disgruntled former Yahoo user's case
GetHuman: ~disgruntled former Yahoo user - can you tell our other Yahoo customers when your case took place?
~disgruntled former Yahoo user: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntled former Yahoo user a list of common Yahoo problems)
~disgruntled former Yahoo user: "Hacked account" was why I was trying to contact.
~disgruntled former Yahoo user's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntled former Yahoo user: Thank you for contacting Yahoo Mail.*Yahoo may, in appropriate circumstances and in its sole discretion, remove or edit any content* and*or terminate the accounts of users who appear to have violated the Terms and Conditions.*Any action taken is confidential. We will not release this information unless required to do so by law or under other similar circumstances.*We are unable to make exceptions to this rule.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~disgruntled former Yahoo user: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntled former Yahoo user: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~disgruntled former Yahoo user: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~disgruntled former Yahoo user: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntled former Yahoo user taken from his Yahoo customer service problem that occurred on November 18th, 2017.