Yahoo: There is no help. Just a message to use the on...

A Yahoo customer review by GetHuman user ~Angry yahoo user from November 26th, 2017

Background on ~Angry yahoo user's case

GetHuman: ~Angry yahoo user - can you tell our other Yahoo customers when your case took place?
~Angry yahoo user: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~Angry yahoo user: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry yahoo user a list of common Yahoo problems)
~Angry yahoo user: "Account hacked" was why I was trying to contact.

~Angry yahoo user's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry yahoo user: There is no help. Just a message to use the on-lime help site. On-line doesn't help either. ***** Yahoo!
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Angry yahoo user: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry yahoo user: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Angry yahoo user: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Angry yahoo user: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry yahoo user taken from his Yahoo customer service problem that occurred on November 19th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~Angry yahoo user's Yahoo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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