Yahoo: Waited on the line for ** mins only to be told...

A Yahoo customer review by GetHuman user ~kimmie 2780 from November 25th, 2017

Background on ~kimmie 2780's case

GetHuman: ~kimmie 2780 - can you tell our other Yahoo customers when your case took place?
~kimmie 2780: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Yahoo, and if so, how?
~kimmie 2780: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~kimmie 2780 a list of common Yahoo problems)
~kimmie 2780: "Update account information" was why I was trying to contact.

~kimmie 2780's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kimmie 2780: Waited on the line for ** mins only to be told that she couldn't help me. I forgotten my password & i don't remember the answer to the security question & my phone number has changed also.. she just hung up the phone!!HOW RUDE!!!
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~kimmie 2780: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kimmie 2780: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~kimmie 2780: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~kimmie 2780: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kimmie 2780 taken from his Yahoo customer service problem that occurred on November 21st, 2017.


1.22 of 5 stars | 1292 reviews

~kimmie 2780's Yahoo Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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