Yahoo: Your customer service ***** real bad. your one...

A Yahoo customer review by GetHuman user ~CUSTOMER SERVICE SUCKS from November 20th, 2017

Background on ~CUSTOMER SERVICE SUCKS's case

GetHuman: ~CUSTOMER SERVICE SUCKS - can you tell our other Yahoo customers when your case took place?
~CUSTOMER SERVICE SUCKS: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~CUSTOMER SERVICE SUCKS: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~CUSTOMER SERVICE SUCKS a list of common Yahoo problems)
~CUSTOMER SERVICE SUCKS: "Update Account Information" was why I was trying to contact.

~CUSTOMER SERVICE SUCKS's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CUSTOMER SERVICE SUCKS: Your customer service ***** real bad. your one largest companies on earth and you can't even answer the **** phone in a timely manner. still no answer. just hang on and will be right with you. well Yahoo YouTube Google whatever you are you **** big time.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~CUSTOMER SERVICE SUCKS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CUSTOMER SERVICE SUCKS: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~CUSTOMER SERVICE SUCKS: For that I would say two out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~CUSTOMER SERVICE SUCKS: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CUSTOMER SERVICE SUCKS taken from his Yahoo customer service problem that occurred on November 16th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~CUSTOMER SERVICE SUCKS's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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