Yahoo: messenger down

A Yahoo customer review by GetHuman user GetHuman7321 from December 2nd, 2017

Background on GetHuman7321's case

GetHuman: GetHuman7321 - can you tell our other Yahoo customers when your case took place?
GetHuman7321: Sure. It was middle of the night, on December 1st.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman7321: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
Shows GetHuman7321 a list of common Yahoo problems
GetHuman7321: "Delete Account" was why I was trying to contact.

GetHuman7321's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman7321: messenger down
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman7321: Yahoo mail and messenger are both down, Have been for about * hours. I figure it is Yahoo and not me, simple because I cannot use my computers, * of them or my cell phone. Why don't you post this on Facebook and just let us know what is going on, time, whatever....... Can't believer there is no phone number to call. Yahoo is down and this thing is asking for me to email you via my Yahoo email. Hello.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman7321: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman7321: I'd give them a two out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman7321: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman7321: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman7321 taken from his Yahoo customer service problem that occurred on December 1st, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews
Yahoo ReviewsHow to contact YahooGeneral Yahoo customer service info
GetHuman7321's Yahoo Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.
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