Yankee Candle Company: I have been searching for the fragrance coconut...
A Yankee Candle Company customer review by GetHuman user ~cory22 from November 9th, 2017
Background on ~cory22's case
GetHuman: ~cory22 - can you tell our other Yankee Candle Company customers when your case took place?
~cory22: Yup. It was evening, on October 30th.
GetHuman: Did you reach out to Yankee Candle Company, and if so, how?
GetHuman: And which of these common Yankee Candle Company customer issues best describes the reason you wanted to talk to them?
(Shows ~cory22 a list of common Yankee Candle Company problems)
~cory22: "Cancel order" was why I was trying to call.
~cory22's review of Yankee Candle Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Yankee Candle Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cory22: I have been searching for the fragrance coconut for a long time. finally found it and immediately lit when got home. I was very dissappointed, no smell at all. i always buy yankee, their the only candle that truly fills the rooms with a wonderful frangrance. i bought * of the coconut for $** each. i was wondering if it would be possible for u to send me coupons for * free candles. my favorite is midsummernight. i appreciate your consideration in this matter. either way i will never change purchasing yankee.
GetHuman: Let's quantify your experience contacting Yankee Candle Company. On a scale of 1 to 5, how easy is it go get help on a Yankee Candle Company problem?
~cory22: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cory22: I'd give them a five out of five on communication.
GetHuman: And what about Yankee Candle Company's ability to quickly and effectively address your problem?
~cory22: For that I would say five out of five.
GetHuman: And finally- any advice for other Yankee Candle Company customers?
~cory22: Call them early in the day or late. Don't forget any personal or account information you might need for Yankee Candle Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cory22 taken from his Yankee Candle Company customer service problem that occurred on October 30th, 2017.