Yankee Candle Company: On ****** I visited your Store No. ** in the Wi...
A Yankee Candle Company customer review by GetHuman user GetHuman-295489 from November 5th, 2017
Background on GetHuman-295489's case
GetHuman: GetHuman-295489 - can you tell our other Yankee Candle Company customers when your case took place?
GetHuman-295489: Yes. It was evening, on October 29th.
GetHuman: Did you reach out to Yankee Candle Company, and if so, how?
GetHuman: And which of these common Yankee Candle Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-295489 a list of common Yankee Candle Company problems)
GetHuman-295489: "Returns" was why I was trying to call.
GetHuman-295489's review of Yankee Candle Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Yankee Candle Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-295489: On ****** I visited your Store No. ** in the Wilton Mall at Saratoga Springs, NY, *****. I went there to purchase the new scented flower fragrance diffusers for Mothers Day gifts. Kelly was the saleslady who showed me what was available and answered my questions. Unfortunately, there were no Lavender Vanilla diffusers at that store. As I do not travel much, she offered to call the closest store located at Crossgates Mall in Albany. She offered to personally pick up the diffusers from that store and bring them to the Saratoga store so I could pick them up the next day, which I did, as well as buy a third diffuser. You are very lucky to have such a wonderfully caring, giving person in your employ. She was delightful to speak with and very informative and helpful. I greatly appreciate her assistance and that she went the extra mile to make sure I purchased what I wanted. I hope you notice her ability and assets. Jacqueline A. Benish
GetHuman: Let's quantify your experience contacting Yankee Candle Company. On a scale of 1 to 5, how easy is it go get help on a Yankee Candle Company problem?
GetHuman-295489: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-295489: I'd give them a five out of five on communication.
GetHuman: And what about Yankee Candle Company's ability to quickly and effectively address your problem?
GetHuman-295489: For that I would say three out of five.
GetHuman: And finally- any advice for other Yankee Candle Company customers?
GetHuman-295489: Call them early in the day or late. Don't forget any personal or account information you might need for Yankee Candle Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-295489 taken from his Yankee Candle Company customer service problem that occurred on October 29th, 2017.