Yelp: No one pick up the call no matter which departm...
A Yelp customer review by GetHuman user ~Ann Cheng from November 18th, 2017
Background on ~Ann Cheng's case
GetHuman: ~Ann Cheng - can you tell our other Yelp customers when your case took place?
~Ann Cheng: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann Cheng a list of common Yelp problems)
~Ann Cheng: "Setup Account" was why I was trying to contact.
~Ann Cheng's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann Cheng: No one pick up the call no matter which department you selected and they always asked you to leave down your message. Wondering is there anyone working in that company??
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Ann Cheng: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann Cheng: I'd give them a three out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Ann Cheng: For that I would say four out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Ann Cheng: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann Cheng taken from his Yelp customer service problem that occurred on November 11th, 2017.