Yelp: TERRIBLE EXPERIENCE I CANT BELIEVE THESE PEOPLE...

A Yelp customer review by GetHuman user ~yaveey from November 4th, 2017

Background on ~yaveey's case

GetHuman: ~yaveey - can you tell our other Yelp customers when your case took place?
~yaveey: Sure. It was afternoon, on November 1st.
GetHuman: Did you reach out to Yelp, and if so, how?
~yaveey: I used the 877-767-9357 number I found for on the GetHuman Yelp customer phone number page I was on: Yelp Customer Service Phone Number
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~yaveey a list of common Yelp problems)
~yaveey: "Setup Account" was why I was trying to contact.

~yaveey's review of Yelp customer service

GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yaveey: TERRIBLE EXPERIENCE I CANT BELIEVE THESE PEOPLE OPERATE or CONTROL A BLOG ON RATING BUSINESSES, IM SURE THIS WILL BE REMOVED BY YELP since they control the ratings !
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~yaveey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yaveey: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~yaveey: For that I would say four out of five.
GetHuman: And finally- any advice for other Yelp customers?
~yaveey: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yaveey taken from his Yelp customer service problem that occurred on November 1st, 2017.

Yelp

1.10 of 5 stars | 317 reviews

~yaveey's Yelp Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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