Yelp: Why in the name of Pete would you have a phone...
A Yelp customer review by GetHuman user ~crystal PDR Omaha from November 25th, 2017
Background on ~crystal PDR Omaha's case
GetHuman: ~crystal PDR Omaha - can you tell our other Yelp customers when your case took place?
~crystal PDR Omaha: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~crystal PDR Omaha a list of common Yelp problems)
~crystal PDR Omaha: "Technical or service issue" was why I was trying to contact.
~crystal PDR Omaha's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~crystal PDR Omaha: Why in the name of Pete would you have a phone number listed for customer service, then tell me that due to the high volume of customer service requests, Yelp is unable to answer or respond telephonically. That is dumb.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~crystal PDR Omaha: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~crystal PDR Omaha: I'd give them a three out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~crystal PDR Omaha: For that I would say two out of five.
GetHuman: And finally- any advice for other Yelp customers?
~crystal PDR Omaha: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~crystal PDR Omaha taken from his Yelp customer service problem that occurred on November 16th, 2017.