Yelp is bogus. Keeping negative reviews hidden...
A Yelp customer review by GetHuman user ~wtffyi from November 28th, 2017
Background on ~wtffyi 's case
GetHuman: ~wtffyi - can you tell our other Yelp customers when your case took place?
~wtffyi : Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~wtffyi a list of common Yelp problems)
~wtffyi : "Setup Account" was why I was trying to contact.
~wtffyi 's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wtffyi : Yelp is bogus. Keeping negative reviews hidden is bogus. All reviews should be out in open not only positive. Hiding so called recomended is bogus. And you say no one can pay to have a review removed. Looks like you came up with a way around your own policy. Bogus yelp, sucking up is what it appears like. Do you get free stuff sent to you, yepl *****. Take note that more unrecommended reviews are tagged helpful. This is what makes you bogus. The true readers find these reviews. So why seperate. The hidden reviews are like the peoples choice compared to the editors picks. Be fair and open yelp.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~wtffyi : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wtffyi : I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~wtffyi : For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
~wtffyi : Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wtffyi taken from his Yelp customer service problem that occurred on November 20th, 2017.