Yelp: Been Trying To Contact My Account Manager And A...
A Yelp customer review by GetHuman user ~vick sandhu from November 22nd, 2017
Background on ~vick sandhu's case
GetHuman: ~vick sandhu - can you tell our other Yelp customers when your case took place?
~vick sandhu: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~vick sandhu a list of common Yelp problems)
~vick sandhu: "Refund" was why I was trying to contact.
~vick sandhu's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vick sandhu: Been Trying To Contact My Account Manager And Anybody in yelp to resolve my issue. but no one call back or email back.They Withdraw money from my account and add is still not running, been trying to reach them from last * week , but nobody reply back.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~vick sandhu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vick sandhu: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~vick sandhu: For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
~vick sandhu: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vick sandhu taken from his Yelp customer service problem that occurred on November 19th, 2017.