Yodel: I'm adding another review because the excellent...

A Yodel customer review by GetHuman user ~Diawl Bach from November 26th, 2017

Background on ~Diawl Bach's case

GetHuman: ~Diawl Bach - can you tell our other Yodel customers when your case took place?
~Diawl Bach: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Yodel, and if so, how?
~Diawl Bach: I used the 0844 453 7443 number I found for on the GetHuman Yodel customer phone number page I was on: Yodel Customer Service Phone Number
GetHuman: And which of these common Yodel customer issues best describes the reason you wanted to talk to them?
(Shows ~Diawl Bach a list of common Yodel problems)
~Diawl Bach: "Track item" was why I was trying to contact.

~Diawl Bach's review of Yodel customer service

GetHuman: So how would you sum up your experience for GetHuman's Yodel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Diawl Bach: I'm adding another review because the excellent service continued: the parcel arrived when the tracker said it would, and it was left, in perfect condition, with my preferred neighbour. Well done Yodel.
GetHuman: Let's quantify your experience contacting Yodel. On a scale of 1 to 5, how easy is it go get help on a Yodel problem?
~Diawl Bach: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Diawl Bach: I'd give them a three out of five on communication.
GetHuman: And what about Yodel's ability to quickly and effectively address your problem?
~Diawl Bach: For that I would say two out of five.
GetHuman: And finally- any advice for other Yodel customers?
~Diawl Bach: Call them early in the day or late. Don't forget any personal or account information you might need for Yodel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Diawl Bach taken from his Yodel customer service problem that occurred on November 23rd, 2017.


1.52 of 5 stars | 184 reviews

~Diawl Bach's Yodel Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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