Yodel: When you ring you are given * options, do not s...
A Yodel customer review by GetHuman user ~Stan from November 22nd, 2017
Background on ~Stan's case
GetHuman: ~Stan - can you tell our other Yodel customers when your case took place?
~Stan: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Yodel, and if so, how?
GetHuman: And which of these common Yodel customer issues best describes the reason you wanted to talk to them?
(Shows ~Stan a list of common Yodel problems)
~Stan: "Track item" was why I was trying to contact.
~Stan's review of Yodel customer service
GetHuman: So how would you sum up your experience for GetHuman's Yodel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stan: When you ring you are given * options, do not select any of them. Hold on and after about ** seconds of silence you will be given the option to speak to someone. Mind you that might just be the start of your problems!
GetHuman: Let's quantify your experience contacting Yodel. On a scale of 1 to 5, how easy is it go get help on a Yodel problem?
~Stan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stan: I'd give them a three out of five on communication.
GetHuman: And what about Yodel's ability to quickly and effectively address your problem?
~Stan: For that I would say one out of five.
GetHuman: And finally- any advice for other Yodel customers?
~Stan: Call them early in the day or late. Don't forget any personal or account information you might need for Yodel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stan taken from his Yodel customer service problem that occurred on November 16th, 2017.