YouSendIt.com: Double billed for ** months. Refunded for * of...
A YouSendIt.com customer review by GetHuman user ~PissedOff from November 17th, 2017
Background on ~PissedOff's case
GetHuman: ~PissedOff - can you tell our other YouSendIt.com customers when your case took place?
~PissedOff: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to YouSendIt.com, and if so, how?
GetHuman: And which of these common YouSendIt.com customer issues best describes the reason you wanted to talk to them?
(Shows ~PissedOff a list of common YouSendIt.com problems)
~PissedOff: "Overcharge/Strange charge" was why I was trying to call.
~PissedOff's review of YouSendIt.com customer service
GetHuman: So how would you sum up your experience for GetHuman's YouSendIt.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PissedOff: Double billed for ** months. Refunded for * of the **. When looking for the remaining * refunds that still haven't gone through, no way of contacting without leaving numerous messages. They were much more helpful when they were originally YouSendIt.com. Now being HighTail Inc, customer service absolutely *****. They'll be out of business within a year probably.
GetHuman: Let's quantify your experience contacting YouSendIt.com. On a scale of 1 to 5, how easy is it go get help on a YouSendIt.com problem?
~PissedOff: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PissedOff: I'd give them a two out of five on communication.
GetHuman: And what about YouSendIt.com's ability to quickly and effectively address your problem?
~PissedOff: For that I would say three out of five.
GetHuman: And finally- any advice for other YouSendIt.com customers?
~PissedOff: Call them early in the day or late. Don't forget any personal or account information you might need for YouSendIt.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PissedOff taken from his YouSendIt.com customer service problem that occurred on November 14th, 2017.