Zagg: It is now * weeks trying to get a replacement...
A Zagg customer review by GetHuman user ~louis hatchett from November 23rd, 2017
Background on ~louis hatchett's case
GetHuman: ~louis hatchett - can you tell our other Zagg customers when your case took place?
~louis hatchett: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Zagg, and if so, how?
GetHuman: And which of these common Zagg customer issues best describes the reason you wanted to talk to them?
(Shows ~louis hatchett a list of common Zagg problems)
~louis hatchett: "Overcharge/Strange charge" was why I was trying to call.
~louis hatchett's review of Zagg customer service
GetHuman: So how would you sum up your experience for GetHuman's Zagg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~louis hatchett: It is now * weeks trying to get a replacement. I have received an e-mail congratulating me on myreceipt of areplacement.???????
GetHuman: Let's quantify your experience contacting Zagg. On a scale of 1 to 5, how easy is it go get help on a Zagg problem?
~louis hatchett: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~louis hatchett: I'd give them a four out of five on communication.
GetHuman: And what about Zagg's ability to quickly and effectively address your problem?
~louis hatchett: For that I would say three out of five.
GetHuman: And finally- any advice for other Zagg customers?
~louis hatchett: Call them early in the day or late. Don't forget any personal or account information you might need for Zagg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~louis hatchett taken from his Zagg customer service problem that occurred on November 21st, 2017.