Zagg: Rae assisted me and she was.....FANTASTIC. We...
A Zagg customer review by GetHuman user GetHuman-74641 from November 22nd, 2017
Background on GetHuman-74641's case
GetHuman: GetHuman-74641 - can you tell our other Zagg customers when your case took place?
GetHuman-74641: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Zagg, and if so, how?
GetHuman: And which of these common Zagg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74641 a list of common Zagg problems)
GetHuman-74641: "Returns" was why I was trying to call.
GetHuman-74641's review of Zagg customer service
GetHuman: So how would you sum up your experience for GetHuman's Zagg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74641: Rae assisted me and she was.....FANTASTIC. We need more customer service persons like her in our current retail environment. Thank you-Thank you - Thank you
GetHuman: Let's quantify your experience contacting Zagg. On a scale of 1 to 5, how easy is it go get help on a Zagg problem?
GetHuman-74641: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74641: I'd give them a three out of five on communication.
GetHuman: And what about Zagg's ability to quickly and effectively address your problem?
GetHuman-74641: For that I would say five out of five.
GetHuman: And finally- any advice for other Zagg customers?
GetHuman-74641: Call them early in the day or late. Don't forget any personal or account information you might need for Zagg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74641 taken from his Zagg customer service problem that occurred on November 14th, 2017.