Zagg: Waited for at least ** min (holiday season) so...
A Zagg customer review by GetHuman user ~ralphlevin from November 13th, 2017
Background on ~ralphlevin's case
GetHuman: ~ralphlevin - can you tell our other Zagg customers when your case took place?
~ralphlevin: Yes. It was evening, on November 5th.
GetHuman: Did you reach out to Zagg, and if so, how?
GetHuman: And which of these common Zagg customer issues best describes the reason you wanted to talk to them?
(Shows ~ralphlevin a list of common Zagg problems)
~ralphlevin: "Cancel order" was why I was trying to call.
~ralphlevin's review of Zagg customer service
GetHuman: So how would you sum up your experience for GetHuman's Zagg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ralphlevin: Waited for at least ** min (holiday season) so cannot really blame them, However , This was the *nd time that after the pull up my account to see how they can helpme & start offering a reasonable solution to my issue ,,, We get cutoff phone line dead ! And they will never call me back no matter how many times I have asked.
GetHuman: Let's quantify your experience contacting Zagg. On a scale of 1 to 5, how easy is it go get help on a Zagg problem?
~ralphlevin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ralphlevin: I'd give them a two out of five on communication.
GetHuman: And what about Zagg's ability to quickly and effectively address your problem?
~ralphlevin: For that I would say three out of five.
GetHuman: And finally- any advice for other Zagg customers?
~ralphlevin: Call them early in the day or late. Don't forget any personal or account information you might need for Zagg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ralphlevin taken from his Zagg customer service problem that occurred on November 5th, 2017.