ZAGG invisible shield! it states it has a lifet...
A Zagg customer review by GetHuman user ~Jesse from November 21st, 2017
Background on ~Jesse's case
GetHuman: ~Jesse - can you tell our other Zagg customers when your case took place?
~Jesse: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Zagg, and if so, how?
GetHuman: And which of these common Zagg customer issues best describes the reason you wanted to talk to them?
(Shows ~Jesse a list of common Zagg problems)
~Jesse: "Change order" was why I was trying to call.
~Jesse's review of Zagg customer service
GetHuman: So how would you sum up your experience for GetHuman's Zagg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jesse: ZAGG invisible shield! it states it has a lifetime warranty ,ok it got scratched not even a month old ,went back to the store,they stated all warranties are thru ZAGG,Called their customer service number, spoke with Jordan he stated that i had to agree to their terms in order to get replacement, this meant that they now wanted a credit card number before we could i could get the replacement just in case i didn't send the old one back. what a rip off!!!! i will tell all my facebook friends about this ZAGG company you lost alot of customers. if i send you the old screen protector first why do you need a credit card??????
GetHuman: Let's quantify your experience contacting Zagg. On a scale of 1 to 5, how easy is it go get help on a Zagg problem?
~Jesse: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jesse: I'd give them a five out of five on communication.
GetHuman: And what about Zagg's ability to quickly and effectively address your problem?
~Jesse: For that I would say four out of five.
GetHuman: And finally- any advice for other Zagg customers?
~Jesse: Call them early in the day or late. Don't forget any personal or account information you might need for Zagg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jesse taken from his Zagg customer service problem that occurred on November 18th, 2017.