Zales.com: I have a complaint about an experience when I w...
A Zales.com customer review by GetHuman user GetHuman-youcanre from December 7th, 2017
Background on GetHuman-youcanre's case
GetHuman: GetHuman-youcanre - can you tell our other Zales.com customers when your case took place?
GetHuman-youcanre: Sure. It was middle of the night, on December 5th.
GetHuman: Did you reach out to Zales.com, and if so, how?
GetHuman: And which of these common Zales.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-youcanre a list of common Zales.com problems)
GetHuman-youcanre: "Returns" was why I was trying to call.
GetHuman-youcanre's review of Zales.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Zales.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-youcanre: I have a complaint about an experience when I went into one of tour store this past weekend to shop for an engagement ring.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-youcanre: Is there a phone number
GetHuman: Let's quantify your experience contacting Zales.com. On a scale of 1 to 5, how easy is it go get help on a Zales.com problem?
GetHuman-youcanre: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-youcanre: I'd give them a four out of five on communication.
GetHuman: And what about Zales.com's ability to quickly and effectively address your problem?
GetHuman-youcanre: For that I would say one out of five.
GetHuman: And finally- any advice for other Zales.com customers?
GetHuman-youcanre: Call them early in the day or late. Don't forget any personal or account information you might need for Zales.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-youcanre taken from his Zales.com customer service problem that occurred on December 5th, 2017.