Zales.com: Impossible to get a person. Keeps telling you...

A Zales.com customer review by GetHuman user ~no from November 13th, 2017

Background on ~no's case

GetHuman: ~no - can you tell our other Zales.com customers when your case took place?
~no: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Zales.com, and if so, how?
~no: I used the 800-311-5393 number I found for on the GetHuman Zales.com customer phone number page I was on: Zales.com Customer Service Phone Number
GetHuman: And which of these common Zales.com customer issues best describes the reason you wanted to talk to them?
(Shows ~no a list of common Zales.com problems)
~no: "Warranty claim" was why I was trying to call.

~no's review of Zales.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Zales.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~no: Impossible to get a person. Keeps telling you when the customer service person is available but doesnt give an option to tell you how to get them
GetHuman: Let's quantify your experience contacting Zales.com. On a scale of 1 to 5, how easy is it go get help on a Zales.com problem?
~no: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~no: I'd give them a three out of five on communication.
GetHuman: And what about Zales.com's ability to quickly and effectively address your problem?
~no: For that I would say two out of five.
GetHuman: And finally- any advice for other Zales.com customers?
~no: Call them early in the day or late. Don't forget any personal or account information you might need for Zales.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~no taken from his Zales.com customer service problem that occurred on November 12th, 2017.

Zales.com

3.00 of 5 stars | 6 reviews

~no's Zales.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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